Much has been written in the media in recent times about the need for corporate boards to diversify, especially in relation to female representation.
Today, directors are operating not only in a new environment, but one that is also changing at a pace unlike that which has been experienced in the past. Shareholders, regulators, and stakeholders have greater influence on the boardroom and customers have more purchasing power than ever before. Delivering an outstanding customer experience in this new and developing digital era has become a strategic imperative.
A 2014 Research Report
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